Refund & Return Policy

Synqlux Refund Policy

At Synqlux, our mission is to offer solutions that significantly enhance your life. We stand by the quality and effectiveness of our product and suggest giving our products a fair trial of at least 14 days. However, if you find yourself not fully satisfied after this period and within 90 days from purchase, we're here to support you. Reach out to us at contact@synqlux.com for assistance.

Cancellation Policy

Should you need to modify or cancel your order, please do so within 24 hours of your purchase. Beyond this period, we may not be able to fulfill your request as your order moves into processing. For cancellations made within the allotted time, your refund will be processed within 7 business days.

90-Day Money Back Guarantee

Confidence in our products is high, and we urge you to experience their benefits for a minimum of 14 days. If satisfaction eludes you, returns are accepted within the 90-day guarantee window. Please note, shipping costs are not eligible for refund.

Initiating a return is simple: reach out via our Contact Us page or directly at contact@synqlux.com. For a smoother process, please include your Order Number or the Name and Email Address used during purchase.

Damaged Items

Our commitment to quality extends to our packaging, ensuring your items arrive in perfect condition. Should you receive a damaged item (excluding packaging damage that doesn't affect the product), inform us within 72 hours of receipt. Email us at contact@synqlux.com with a clear photo of the damage for a hassle-free replacement. We do not offer refunds or replacements for damage caused by normal wear, misuse, or accidental damage.

Shipping and Delivery

While we aim for prompt delivery, certain circumstances beyond our control may cause delays. These include courier issues, customs delays, or other unforeseen shipping disturbances. Should you encounter delivery issues, please contact the courier directly. Synqlux is not liable for lost, stolen, or delayed packages.

Incorrect Shipping Address

Accuracy at checkout is crucial.  We ship all items on the same day  Therefore, If an incorrect shipping address is provided and not corrected before the shipping label is printed, we cannot offer a resend or refund.

Policy Updates

Please note, Synqlux reserves the right to update this Refund Policy as necessary. It is your responsibility to review our policy periodically. By purchasing and using our products, you agree to the terms outlined in this policy.