Frequently Asked Questions
Is the blood glucose monitoring truly non-invasive?
Yes, our device uses advanced technology that allows for non-invasive blood glucose monitoring, ensuring a comfortable experience without needles.
How accurateare the health tracking features like heart rate and blood oxygen monitoring?
Our device employs high-quality sensors to provide accurate readings, backed by rigorous testing and validation.
Does the emotional stress detection feature actually work?
Yes, our product utilises advanced algorithms and biometric data to detect and analyse emotional stress levels accurately.
How long does the battery last on a single charge?
Enjoy up to 10 days of battery life on a single charge, ensuring uninterrupted usage without frequent charging. Note that battery life is dependent on usage (eg frequency of detection that is set within the App).
Do I need to pay for a subscription to use all the features?
No, our product does not require any subscription fees. You get access to all features with the initial purchase.
Is the device comfortable to wear, especially duringworkouts or while sleeping?
Absolutely, our device is designed for comfort and durability, suitable for wearing during various activities and throughout the day.
Can I sync the device with my smartphone and favourite health apps?
Yes, our device seamlessly syncs with smartphones on all major platforms (including Android and IOS) and supports integration with popular health and fitness apps for enhanced data management. We are continuously improving the App to ensure seamless integration to your favourite health apps.
How easy is it to interpret and understand the health data collected by the device?
Our device provides user-friendly interfaces and comprehensive reports, making it easy for you to interpret and utilise your health data effectively.
Is the blood oxygen monitoring feature suitable for medical purposes?
While our device offers blood oxygen monitoring, it is intended for general wellness purposes and not as a substitute for medical-grade devices.
What if I have more questions or need assistance after purchasing?
We offer dedicated customer support to address any queries or issues you may have post-purchase. Simply reach out to our team for assistance.
Can I make changes to my order before it ships?
Unfortunately, we can't make changes or cancel an order after it's been submitted.
An item may only be canceled if it is on pre-order. If you would like to cancel a pre-ordered item, shoot an email to contact@synqlux.com with your order number and we'll handle that for you.
Why isn't my payment going through?
Please double check to ensure you're using the proper billing zip code associated with the credit card. Additionally, in order to pay with a credit card, your order must be above $0.50.
Do you ship internationally?
Yes.